User name and Password invalid apon launch request

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Tommycookjr@gma...
Tommycookjr@gmail.com's picture
User name and Password invalid apon launch request

Just got the jam link and would love to use it. I have everything hooked up right but when I launch, I get an error message stating that my username and or password is incorrect. I got a call back from support who suggested that I change my user name with no hyphens or underscores. My user name is my e-mail and there is no way to change my user name in my profile.

Any suggestions!

oztronix
oztronix's picture

Hi, all.
Here's how to solve JamLink password login problem:
-Create a new account with ALL underscore letters
for the new account name, and as ONE word only.
(use some other email you have somewhere,
for creation of that new account, as the old one
won't be accepted ).
-After you login this time - you'll be able to click
onto yout JamLink ID at it's top-right link on the page,
and be able to enter JamLink config page wth no problems.
Please, spread around, to help all other new members, cheers.
Michael.

oztronix@gmail.com

The same problem here. It sais "user name or password invalid"
I have sent the support request email, but no answer yet.
I hope they know what they are doing. This password stuff is so
annoying, not being able to login into Jamlink config section...
Other than that: device comes with no support CD (or DVD) and
no manual, at present. Assuming it's still very young community,
looks we're still a long way from jamming, the way they promissed yet...

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